Shipping Policy
Shipping Policy
At Cadomotus, we strive to provide transparent and competitive shipping options for your orders. We’ve partnered with reliable carriers to ensure your purchases reach you safely and efficiently.
Our Shipping Partners
- European Destinations: We use DHL Express Economy for all European shipments.
- Worldwide Destinations: For countries outside Europe, we ship with DHL Express.
Free Shipping Thresholds
We’re pleased to offer free shipping on orders that meet the following thresholds:
- Netherlands & Belgium: Free shipping on orders of €100 or more
- European Union: Free shipping on orders of €200 or more
- Norway, Switzerland, the United Kingdom, the United States, and Canada: Free shipping on orders of €400 or more
How Our Shipping Costs Work
Instead of using a fixed shipping chart, we calculate your shipping costs in real-time based on several factors:
- The specific items in your cart
- The total weight and dimensions of your order
- Your exact shipping destination
- Current rates from our shipping partners (DHL or UPS)
Benefits of Real-Time Shipping Calculations
- Accuracy: You’ll see the exact shipping cost for your unique order.
- Fairness: You only pay for the actual cost of shipping your specific items.
- Transparency: Clear breakdown of shipping costs during checkout.
- Up-to-date: Our system automatically adjusts to any changes in carrier rates or product specifications.
How to Check Your Shipping Costs
To see your exact shipping costs:
- Add items to your cart
- Proceed to checkout
- Enter your shipping address
- View the calculated shipping options and prices
The available options and their costs will be displayed clearly during checkout.
Ordering from outside the EU? Read this first:
Our warehouse is located in Europe. When you visit our webshop from outside the European Union, prices are automatically shown excluding EU VAT — both on product pages and at checkout. The price you see is the price you pay for the product. No additional VAT discount will be applied at checkout.
EU customers see prices including 21% Dutch VAT.
If you use a VPN with an EU exit node, our system will detect an EU location and show prices including VAT. Disable the VPN or switch to a non-EU server to see the correct ex-VAT pricing.
Please note: your local customs office may charge import duties and taxes upon delivery. These fees are not included in your order total and are the buyer's responsibility. Import rates vary by country and are governed by local regulations.
We recommend checking with your country's customs authority for more information about applicable import charges before placing your order.
EU customers see prices including 21% Dutch VAT.
If you use a VPN with an EU exit node, our system will detect an EU location and show prices including VAT. Disable the VPN or switch to a non-EU server to see the correct ex-VAT pricing.
Please note: your local customs office may charge import duties and taxes upon delivery. These fees are not included in your order total and are the buyer's responsibility. Import rates vary by country and are governed by local regulations.
We recommend checking with your country's customs authority for more information about applicable import charges before placing your order.
If you have any questions about shipping or need assistance, please don’t hesitate to contact our customer service team. We’re here to ensure a smooth and satisfactory shopping experience for you.