Shipping & Returns

Shipping & Return Procedure

At Cadomotus, we strive to provide transparent and competitive shipping options for your orders. We’ve partnered with reliable carriers to ensure your purchases reach you safely and efficiently.

Our Shipping Partners

• European Destinations: We use DHL for all European shipments.
• Worldwide Destinations: For countries outside Europe, we ship with UPS.

Free Shipping Thresholds

We’re pleased to offer free shipping on orders that meet the following thresholds:
• Netherlands: Free shipping on orders of €100 or more
• Europe: Free shipping on orders of €200 or more
• US and Canada: Free shipping on orders of €400 or more

How Our Shipping Costs Work

Instead of using a fixed shipping chart, we calculate your shipping costs in real-time based on several factors:
• The specific items in your cart
• The total weight and dimensions of your order
• Your exact shipping destination
• Current rates from our shipping partners (DHL or UPS)

Benefits of Real-Time Shipping Calculations

1. Accuracy: You’ll see the exact shipping cost for your unique order.
2. Fairness: You only pay for the actual cost of shipping your specific items.
3. Transparency: Clear breakdown of shipping costs during checkout.
4. Up-to-date: Our system automatically adjusts to any changes in carrier rates or product specifications.

How to Check Your Shipping Costs

To see your exact shipping costs:
1. Add items to your cart
2. Proceed to checkout
3. Enter your shipping address
4. View the calculated shipping options and prices

The available options and their costs will be displayed clearly during checkout.

If you have any questions about shipping or need assistance, please don’t hesitate to contact our customer service team. We’re here to ensure a smooth and satisfactory shopping experience for you.

 

Return Procedure

Cádomotus offers a self-service return process through your online account.

How to Return an Item:

  1. Log in to your customer account.
  2. Select the order and items you wish to return.
  3. Choose a return reason.
  4. Follow the instructions to ship the item back.

When Returns Are Not Accepted:

  • The item matches the description, and Cádomotus can prove this.
  • The 30-day trial period has expired, and you no longer want the item.
  • The order was delivered, and Cádomotus has proof of delivery.
  • Custom-made products cannot be returned due to their unique and handcrafted nature.

Returning Items from Outside the EU

You can choose your shipping method if you return a product from outside the EU. However, return costs are your responsibility, and fees may vary depending on the carrier.

To avoid additional customs duties and VAT on returns, follow these steps:

  1. Attach proof that the returned goods were originally shipped from the EU to the outside of the parcel and label it as "Customs Documents".
  2. Acceptable proof includes:
    • An original or certified copy of the UPS export declaration (authenticated by EU authorities).
    • Documentation proving the goods have not been altered, such as tracking their import, storage, and re-export records.

Failure to provide this documentation may result in additional charges, which will be the customer’s responsibility.