FAQ

As soon as your order leaves our warehouse you get an email with a DHL tracking link. You can also ask CadoWiki Live (the chat, bottom right) with your email address and postcode, and it will look up the status for you.

Scan your feet with our free 3D foot scan on your phone, then pick the size that matches your longest foot. Scan in the evening or after training, when your feet are at their largest. How to scan your feet

Yes, within 30 days. Start the return in your customer account; return shipping is at your own cost. Custom-made products can't be returned. Return & refund policy

Shipping is free in the Netherlands from €100 and in the rest of Europe from €200. Below that, the exact cost is shown at checkout. Europe ships with DHL Express Economy, the rest of the world with DHL Express. Orders ship on the next working day, and delivery takes 2-10 days depending on your destination.

Click "Notify me" on the product page and you'll get an email the moment your size is back in stock. We can't give exact restock dates in advance. Need it sooner? CadoWiki Live can suggest an in-stock alternative.

Use the contact form; we reply within 24 hours on working days. For sizing and product questions, CadoWiki Live answers right away.

We ship worldwide from our warehouse in Apeldoorn, the Netherlands. Enter your address at checkout to see the options and cost for your country.

Triathlon cycling shoes and aero helmets are sold in the US by our distributor Quintana Roo: US prices, domestic shipping, no import duties and local returns. Skates, bags and custom gear ship to the US from the Netherlands.

Outside the EU, EU VAT is removed at checkout. Your local customs may charge import duties and taxes on delivery; these are not included in our price and are paid to the carrier. The Canary Islands, Ceuta and Melilla are outside EU VAT as well.

Yes, as long as it hasn't shipped. Contact us as soon as possible with your order number and the change. Once the parcel is on its way, cancel by returning it instead.

Sorry about that. Let us know within 10 working days of delivery with your order number and a photo, and we'll arrange a replacement or refund.

Yes, that's possible within the normal 30-day return policy. Unused items in their original packaging only, and return shipping is at your cost.

You need your phone, an A4 or Letter sheet of paper and the socks you ride or skate in. The app takes a few pictures of each foot and gives your length, width and instep height. Share the result with CadoWiki Live and it recommends a size per model.

Go for the larger size if you measured in the morning, or if your feet are wide or high. If you measured in the evening and have about 2 mm of room, the smaller size gives a tighter race fit.

Our 4E models (Chronos 4E, Worldcup 4E, Synchro Aero 4E) have a built-in wide fit. CarbonShell™ models fit average feet (width 3 in the scan); with width 4, going one size up often works. Very wide feet can order a CarbonShell™ shoe in a wide version on request: about 8 weeks and a surcharge.

Choose a standard-width model rather than a 4E. Heat-molding then fine-tunes the fit.

Follow our heat-molding instructions. For skates, always remove the frame before heating. Pressure on one spot (ankle bone, little toe) can often be fixed by molding just that area.

By body height, not shoe size. Boot size & blade length guide

Log in to your account, choose the order and items, pick a reason and follow the shipping steps. Returning from outside the EU? Attach the export proof to the parcel marked "Customs Documents", or you may be charged duties again. US customers return triathlon shoes and aero helmets to Quintana Roo. Full policy

Within 5 days after we've received and checked your return, on your original payment method.

Email support@cadomotus.com with your order number and the size and colour you'd like instead.

Helmets and bags have a 2-year warranty against manufacturing defects (shell, buckles, zippers, seams, visor magnet). Crash damage, normal wear and transport damage are not covered. Crashed? See our crash replacement offer below.

Email support@cadomotus.com with your proof of purchase, photos of the whole product, a close-up of the problem and the label inside, plus a short description. Helmet warranty · Bag warranty

Yes. If your shoes or helmet are damaged in a crash within 2 years of purchase, you get 40% off a replacement of the same or a comparable model. Send us a message via the contact form with your proof of purchase, photos of the damage and a short description of the crash. One replacement per product; shipping not included.

You'll find them in our shop: cycling shoe parts · helmet parts · inline frames & parts · ice accessories & parts. Can't find yours? Send us the model and a photo.

Most of our cycling and triathlon shoes use the standard 3-bolt road pattern, which fits Shimano SPD-SL and Look KÉO cleats: for example the Chronos Aero, Chronos 4E, Worldcup 4E and Synchro Aero 4E.

Our Wahoo Speedplay direct-mount models, like the Chronos Bianco Speedplay Direct Mount, have a 4-bolt mount for Wahoo Speedplay cleats and pedals, no adapter needed.

We also sell cleats: Shimano SPD-SL (yellow 6°, blue 2°, red fixed), Look KÉO (0° and 9° grip) and Wahoo Speedplay. For the lowest-stack triathlon setup, combine Wahoo Speedplay Aero Pedals with Wahoo Speedplay Direct Mount cleats.

SKY 2.0 visors fit the Omega and Sigma-II. The Alpha-3+ uses the A2 snap-on visor.

Check the mounting distance (hole to hole) of your boot against the product page. If they match, it fits. Not sure? Send CadoWiki Live your boot model and the measured distance.

Four smaller wheels give more stability and control, good for learning and technical courses. Three big wheels roll faster and suit experienced skaters and long distances. Skates like the Agility-3 take both setups.

Chronos Aero for Olympic to long distance; Worldcup T2 for fast transitions and sprint racing; the 4E versions for wide feet. CadoWiki Live can compare them for your foot and race.

Rookie skates come with Resizer insoles: one shell covers up to three sizes (for example, a size 37 fits like 35, 36 and 37). Start with the insoles in and remove them as the foot grows.

Same frame, wheels and shell. The Rookie Two has a higher boot for more ankle support.

Kids' skates go up to EU 42 / US 9. Above that, look at our adult skates.

No. We don't offer discounts: that protects our brand value and lets us keep investing in R&D to deliver the fastest triathlon shoes.

Prices include Dutch VAT. Outside the EU, VAT is removed and DHL Express shipping is added, so your total depends on the country you enter.

All payment methods available for your country are shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna.

Contact form (reply within 24 hours on working days) · CadoWiki Live chat for instant help · Phone +31 38 460 8104, Monday to Friday 8:30-17:00 CET

Our office and showroom are at Deventerstraat 132-A, 7321 CD Apeldoorn, the Netherlands. Visits are by appointment only; book one via the contact form. We don't sell products at the office. Prefer to try on locally? Find a dealer with our store locator.

Great. Send us a message via the contact form and tell us about your shop, location and sports. Existing dealers log in through the B2B portal.

Send your application to the marketing team: your goals, discipline, results, upcoming races, current sponsors and how you'd represent us. We review applications every quarter; incomplete ones aren't considered.

Send us the event name and dates, number of participants and the visibility you can offer via the contact form.

Use the contact form and mention your company name and the email you registered with.