Cádomotus Bag Warranty Policy

At Cádomotus, we stand behind the quality and durability of our products. A 2-year limited warranty, effective from the date of purchase, covers all Cádomotus bags against manufacturing defects in materials and workmanship.

What is Covered:

• Broken zippers or buckles due to faulty manufacturing

• Defective stitching or seams that compromise the structural integrity

• Material failures that are not the result of improper use

What is Not Covered:

• Normal wear and tear (abrasion, fading, broken wheels/handles due to extensive use)

• Damage caused by misuse, improper care, or modification

• Damage due to airline handling or transport services

• Cosmetic issues that do not affect functionality

How to Claim:

To submit a warranty claim, please get in touch with our customer service team at support@cadomotus.com with the following:

• Proof of purchase (order confirmation or receipt) from an authorized dealer or our official webshop

• Description of the issue

• Clear photos showing the defect (Full view of the front and back of the bag, Close-up of the issue or defect)

• A photo of the car label inside the bag

Once we receive and assess your claim, we will offer one of the following solutions:

• Repair of the item

• Replacement with the same or equivalent model

• Store credit if replacement is not possible

Please note that warranty claims are subject to inspection and approval by our support team. We aim to resolve claims fairly and efficiently.