Cádomotus Helmet Warranty Policy

Cádomotus Aero Helmet Warranty & Crash Replacement Policy

At Cádomotus, we design and engineer our helmets for optimal performance, protection, and reliability. We stand behind our products with an explicit warranty and crash replacement program to ensure athlete confidence and safety.

Limited Warranty — 2 Years

We offer a 2-year limited warranty from the date of original purchase, valid for the original owner and applicable to helmets purchased through an authorized Cádomotus dealer or our official website.

Covered under warranty:

  • Structural defects in the helmet shell

  • Malfunction of the retention system

  • Failure of the visor magnetic mounting system (if applicable)

Not covered:

  • Damage caused by impact, crash, misuse, or improper storage

  • Normal wear and tear, including padding deterioration, scratches, and fading

  • Unauthorized modifications or repairs

  • Helmets not purchased through an authorized sales channel

Making a Warranty Claim

To submit a warranty claim, please contact us by email and include the following:

  1. Proof of purchase – such as an invoice or order confirmation from an authorized dealer or our official webshop

  2. Clear pictures of the helmet:

    • Full view of the top and inside of the helmet

    • Close-up of the issue or defect

    • Photo of the label located inside the helmet

  3. A brief description of the issue.

This helps us assess the situation quickly and provide a suitable solution.

If your helmet qualifies under warranty, Cádomotus may offer a repair, replacement, or store credit, at our discretion.

Crash Replacement Program — 30% Discount

If your helmet is damaged in a crash within 2 years of purchase, Cádomotus offers a 30% discount on a replacement helmet of the same or comparable model.

To claim crash replacement:

  1. Please provide proof of purchase from an authorized dealer or our official webshop

  2. Submit photos clearly showing the helmet damage

  3. Include your name, contact information, and a brief description of the incident

  4. Email your request to support@cadomotus.com

Once approved, you’ll receive a one-time discount code for use in our webshop. Shipping is not included.

Please note:

  • The crash replacement is a goodwill offer, not a warranty right

  • Limited to one replacement per helmet

  • Cádomotus reserves the right to reject incomplete or ineligible claims